Why the event
The only focused event in Egypt meant for organisations obsessed with Excellence in Customer Experience. With Data & digital disruption redefining every aspect of business today - This event helps you turn this challenge into an opportunity with foremost experts, the real practitioners sharing their insights to equip you with the Strategy, tools and technology needed to make your customers your advocates, delighting them time and again.
Event Highlights
- Two day event covering all the aspects related to CX in the region- The people, process, technology, culture, strategy
- Focused talks on CX by inspirational thought leaders
- Special focus on Call-centres , which form an important part of CX
- The Digital CX on Day 2 - the most relevant subset of CX today
- Learning's from managing CX in a digital pure play model
- Focus on technologies like AI and VR to promote better CX
- Measuring CX in different models
- Understanding how to drive profitability of your CX initiatives
Why should you attend?
- Learn from the region's top CX and contact center experts
- Get access to most innovative CX and contact center technologies implemented which has transformed various organizations
- Explore CX and contact center strategies, roadblocks, success stories from cross industry experts
Enterprise with Department
Job Titles
- CXO's
- Country Heads
- Regional Heads
- VP
- EVP
- SVP
- Directors
- Heads
- Managers
Enterprises
- Customer Experience
- Contact centre
- Branding
- Marketing
- Marketing insights
- Data and Analytics
- IT
- HR
- Sales
- Digital Experience management
- Strategy
- CX Measurement
- VOC
- Customer Service Quality
- Digital Transformation
Be part of the Egypt's only CX and contact center event hosting more than 100 top CX and contact experts, business leaders, and industry innovators featuring inspirational, thought-provoking keynotes, panel discussions, techtalks, workshops and a host of networking opportunities.
Who will you meet?
- Meet and learn from the leading CX and contact center experts from telecom, BFSI, Retail, Hospitality, Aviation, Government sectors amongst other sectors
- Network with our delegates and speakers who are passionate about the best and latest innovations in CX & Contact Centers that help you understand the effective and efficient methodologies of implementing best case practices within your organization
- Technology leaders and start-ups who have created path breaking technologies and solutions that have been revolutionising CX and Contact Centers worldwide
Industry leading Solutions Providers who you will meet at the Event
- Artificial Intelligence
- Big Data & Analytics
- Business Intelligence and Reporting
- Business Process Management
- Customer Experience Management
- Customer Experience Consultants
- Customer Journey Mapping
- Customer insight
- Customer Satisfaction monitoring
- Data Quality Enhancement
- Employee Engagement
Who's Speaking?
Our Partners
Networking Sponsor
.png)
Strategic CX Partner

Strategic Contact Centre Partner
.png)
CX Partner
%20(1).png)
Official English Newspaper
.png)
AGENDA
Contact us for speaking opportunities
Time | Session |
---|---|
8:00 - 08:45 |
|
8:45 - 08:50 |
|
08:50 - 09:00 |
|
9:00 - 09:20 |
KeynoteAn Integrated view on What Is Customer Experience. Aligning the business strategy and processes around the customer´s needs. CX part of core business Strategy
|
9:20 - 10:00 |
The CCO’s Diary – 12-minute CX thought leadership talks from pioneering cross-industry experts
Khaled Nabhan, Head of Customer Experience, Quality & service excellence, Bank Audi Ola Youssef, VP Operations, Talabat Khaled Alaa El Din, Head of Customer Experience, Jumia Egypt |
10:00 - 10:20 |
|
10:20 - 10:50 |
|
10:50 - 11:10 |
Great Customer Experience doesn't "Just Happen" It's Planned - A Success StoryDina Hassan, Head Customer Experience Operations - MENA, Uber |
11:10 - 11:30 |
Spotlight Session –“Digital Care To Reduce Customer Efforts”Ahmad Samir, Director of Digital Experience, CX planning & Design , WE Telecom |
11:50 - 12:20 |
Innovation at the core of CXNahla Salem, Head of Service Quality Improvement , Banque Audi |
12:20 - 13:20 |
|
13:20 - 13:40 |
The HR Interview -An Interview session with a prominent HR professional hosted by a CX Expert
|
13:40 - 14:10 |
|
14:10 - 14:30 |
Proactive Quality of Experience (QX) to promote customer loyalty
Mohammed Sayed, Sr.Manager, Customer Loyalty & Campaign Management, Abu Dhabi Islamic Bank |
14:30 - 15:20 |
Round Tables
|
15:20 |
Time | Session |
---|---|
8:45 - 08:50 |
|
8:50 - 09:00 |
|
9:00 - 09:20 |
KeynoteCCO in the era of Digital Revolution
|
9:20 - 10:00 |
Panel: Redefining CX in the new digital world
Dina Sallam, Head of Customer Experience, Orange |
10:20 - 10:20 |
Using the magic of AI, Robotics and VR to elevate CX
|
10:20 - 10:50 |
|
10:20 - 10:50 |
|
11:00 - 11:20 |
Contact Centres in the digital world
|
11:20 - 11:40 |
Does your Data & analytics contribute to CX and eventually your bottom line?
|
11:40 - 12:00 |
Work smart with cloud and cloud computing to effectively harness data and provide superlative experiences
|
12:00 - 12:50 |
RoundTables
|
12:50 - 13:00 |
|
13:00 |
Conference Closure
Mohamed Sarfaraz [email protected] |
GALLERY
Conference Location
Cairo Egypt
Hotel Information
TBA - Cairo
Contact
Address
B2-306 Elita Promenade
JP Nagar 7th phase
Bangalore 560078
Reach us on: +91 8049521553
Write to us: [email protected]